We try to make it as easy as possible to order with us, but there are always more questions to ask. If you can’t find the answer to your questions on this page, flick us an email HERE and we’ll get straight back to you.

Shipping

We ship pretty fast, but here are out FAQ’s around Shipping…

  • Speed of shipping

    New Zealand Customers

    We realise you're in a hurry to get your apparel, so we're in a hurry to get it to you. 

    We ship with NZ Couriers on overnight delivery. 

    Our cut-off time is noon/lunch time, so if you get your order and your payment in by lunch time, we'll have your order on the courier that afternoon and you'll receive it on the next business day. 

    If you place your order and make payment in the afternoon or evening, we'll send your order the following business morning and you'd receive it on the next business day. 

    South Island deliveries can take 2-3 days, especially for larger orders.

     

    Australia Customers

    Orders received before 10am are shipped out that afternoon from our Sydney distribution centre. Sydney customers can expect to see their orders within a day or two, customers further away can expect to see their orders a day or two later. Orders that are being delivered to WA can take up to a week.

    Dori Apparel Australian website HERE

  • Shipping costs

    New Zealand Customers

    Shipping is free on orders over $200.

    When you get to the checkout, you'll see an option there for free shipping if your order value is over that point.

    If your order is less than $200, shipping will be between $8.50 and $10.50 for your order, depending on what you've ordered and where in New Zealand you are. 

    If you're placing your first order, and it's for some samples, you can use the coupon code 'sample' to get free shipping on that order.

     

    Australia Customers

    For orders of $200 and more, shipping is free, anywhere in Australia. Orders under $200 come at a delivery cost of $17.50.

    Dori Apparel Australian website HERE

  • Tracking your order

    New Zealand Customers

    Orders are sent out by overnight courier as soon as payment has been received. Sometimes orders to the South Island can take an extra day to arrive. 

    We ship with NZ Couriers and as soon as we send your order out, you’ll receive a tracking link via email. 

    If there is an issue with your delivery, you’ll need to contact New Zealand Couriers. They prefer to hear from the recipient (customer) so they can arrange delivery with them. 

    The customer service for NZ Couriers is 0800 800 841 and you can find local contact details on their website HERE

    Australian Customers

    Orders received before 10am are shipped out that afternoon from our Sydney distribution centre. Sydney customers can expect to see their orders within a day or two, customers further away can expect to see their orders a day or two later. Orders that are being delivered to WA can take up to a week.

    Dori Apparel Australian website HERE

  • Returns

    Australia Customers:

    Unfortunately, we can not accept returns at this time. Dori Apparel Australian website HERE

     

    New Zealand Customers:

    We want you to love our products and enjoy your shopping experience with us.

    On this page, you will find details about how to return or exchange your purchases made online.

    Refund and Exchange Policy and Instructions

    If you change your mind about the products you have purchased from us, we will exchange the item or refund the purchase price, subject to the following conditions:

    1. Returns must be sent to our warehouse address, not to our Hamilton office.
    2. Items must be returned within 14 days with the original receipt or proof of purchase.
    3. You must provide your name and address.
    4. You are responsible for any costs associated with returning the item to us.
    5. Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached.
    6. We will not accept ‘a change of mind’ returns.
    7. If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you once we have received the returned item back and confirmed that it meets conditions 1-5 above.

    Note:

    Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

    Faulty Items Returns

    If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

    RETURN INSTRUCTIONS FOR ONLINE PURCHASES

    All Dori Apparel purchases made at dori.co.nz can be exchanged or refunded by return post.

    IMPORTANT

    You must contact us before sending your return, and you must use a tracked courier, not standard post.

    Returns via return courier

    If you wish to return or exchange an item purchased online, you must contact our customer care team during the hours of 9:00am to 5:00pm Monday to Friday (excluding public holidays) on either phone or email as below:

    Please provide the following information so we can assist you as quickly as possible:

    • Your name
    • Date your order was placed, if applicable
    • Your Sales Order Reference Number, if available
    • Your tracking number, if available
    • Brief description of the problem you are experiencing
    If you wish to return an order, please Contact Us for the return delivery address.

Pricing and Discounts

We have bulk discounts available, and cheaper rates for schools and charities. 

  • School and Charity Discount

    We offer a discount for schools and charities on any orders over $200, as well as free shipping.

    Please contact us via the Contact page or chat to discuss your discount.

    Orders under $200

    If you're just wanting an order of samples with a value of less than $200, unfortunately you don't qualify for the discount, however, we do have a helpful coupon code available for you to get free shipping on your first order of samples. 
    You can read more about that HERE.

    This offer is available for a limited time and subject to change.

  • Bulk Discount

    We offer bulk purchase discounts on large orders.  The discount is calculated on a case by case matter, as each product is priced a little different to the next.

    Please email us with your requirements and we’ll work out the very best price for you.

  • Free Shipping

    If you’re wanting free shipping, there are a few ways that you can get free shipping. 

    First, if your order is over $200 in value, you’ll get free shipping on that order. 

Product Questions

Unsure of what to order, or how to grab some samples?

  • Samples

    We have a great range of products and it's always hard to know which product best suits your needs.  That's always the hardest thing when you're shopping online, right?  We get it.

    If you require samples, you can place an order to check the quality of the product and service that we provide. We have no minimum requirements, so you can even just order one item if you like. 

    Australia Customers

    Unfortunately we can not accept returns for Australia customers.

    New Zealand Customers

    If the product does not suit your requirements, you can send them back for a full refund within 14 days, as per our Refund and Exchange Policy.

    NOTE: You'll need to contact us before you send your samples back. 

    WANT FREE SHIPPING FOR YOUR SAMPLES?

    To get free shipping on your first order of samples, you can use the coupon code 'sample'. This is available for both New Zealand and Australia customers.  😎

  • Size Charts

    Size charts are generally shown on each product listing page, about half way down the page. 

    If there is no size chart shown on for a product that you’re interested in, please contact us and we’ll arrange one for you. 

  • What T-Shirt is best for you?

    The Gildan range is certainly our most popular t-shirts range, and these 3 t-shirts are the most popular...

    • The Gildan Mens Deluxe 150gsm T-Shirt is a super comfortable, ringspun 100% cotton light weight t-shirt. The 100% light weight ringspun cotton makes this a REALLY comfortable t-shirt, at an amazing price! This t-shirt is available in a Mens and Womens fit.
    • The Gildan 5000 Mens Tee is made of 180gsm softstyle cotton making it very comfortable and it's available in some really cool colours. Can't decide between heavy weight or light weight? This is your t-shirt of choice. This t-shirt is available in a MensWomens and Youth fit.
    • The Heavy Weight T-Shirt is the hard wearing t-shirt in our range. It's 200gsm 100% cotton and available in lots of colours. Perfect for the cooler climates or a harder wearing environment. This is a very popular t-shirt with promotions for tradies or sports teams.

    Sports T-Shirts

    Our range of t-shirts for sports is growing quickly. Here are the most popular options for the sports teams and athletes of Aotearoa...

    • The Gildan Performance T-Shirt is a very popular chose, as it's easily printable and available for MenWomen and Kids. It's a lightweight 150gsm polyester that breathes well and is very comfortable, even in hot the conditions of summer sports. This is a very affordable t-shirt and available in all the popular colours.
    • The Gildan TECHNICAL Performance Range - these are cool, and cool in more way than one. A highly breathable 100% filament polyester 159gsm fabric, especially made for working hard. For sports teams that want the best, for an awesome price, this is the t-shirt. These are available in MensWomens and Long Sleeve.
  • Labels and tags

    The ultimate in apparel customisation - replacing the labels in your apparel makes the gear super unique to your business.

    Most of our gear has two tags, one that can be removed, and one that should stay.

    The tag that can be removed is the branding of the t-shirt, Gildan, Anvil etc. Then your own tag can be put on to the garment.

    The tag that should stay on the t-shirt has the garment size, origin of manufacture, washing instructions and fabric composition information - it is a legal requirement to have this information on any garments that are sold in New Zealand, so we keep these ones on.

     

    What can be tagged?

    Unfortunately, not all of our apparel can be tagged. We've made a list of the products that can be tagged. If you're wanting something tagged but it's not on the list, sorry, we can't re-tag it.

     

    The Tags

    You can provide us with the tags that you've already had made, or just the designs, and we will sort everything. 

     

    Timeframe

    Please allow an extra week for delivery, as installing your custom labels can take some time depending on how busy our seamstress is.

     

    The Price

    The price of re-labelling your apparel does depend on a few things, please Contact Us for a quote.  Once your labels have been produced, they can cost as little as $0.95 per garment to install (plus GST).

  • Fabric Types

    We have several different fabric compositions to suit any printing method. 

    If you're screenprinting, our range of 100% Cotton apparel is perfect. 

    If you're looking for 100% polyester apparel, we have lots of that here.

    We also have a t-shirt especially for sublimation printing. This is a 100% polyester t-shirt from Gildan that has been created especially for sublimation printing. You'll find that t-shirt here.

Placing your order

Placing your order for the first time can be complicated.

  • Payment Methods

    You can pay through our website with credit card or bank transfer. For a faster bank transfer, select 'Polipay', and you'll be guided through the process of making an instant bank transfer.

    For credit card payments, we use Stripe. We no longer charge you for the credit card fee. 

  • International Shipping

    We don't ship internationally, only within New Zealand and Australia. 

    Many of our customers have their orders shipped to a friend or family member, who will then send the order on to Samoa, Tonga, Rarotonga, Niue etc.