Refund and Returns Policy
New Zealand Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase,
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unwashed, unworn and unprinted.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dori.co.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at support@dori.co.nz to arrange the return.
Printed Products
We can not accept returned products, including defective or damaged products, if they have been printed or altered.
Shipping
To return your product, you should contact us by email support@dori.co.nz to arrange the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We highly recommend that your return is sent with a tracked courier. Returns that are lost in transit are not our responsibility.
Australia Returns
We can only accept returns if the product is faulty, we are not able to offer exchanges or refunds if the products simply don’t fit your needs.
—–